Starbucks Selects Unisys for Data Center Outsourcing Services in ChinaUnisys to use global ITIL delivery framework to standardize and simplify IT management and reduce costs for Starbucks’ growing China businessShanghai, July 29, 2009 – Unisys Corporation (NYSE: UIS) today announced that Starbucks Corporation (Nasdaq: SBUX) has selected Unisys to provide data center outsourcing services to support the global coffee company’s continued expansion in China.
Under the two-year contract, Unisys will provide systems management, network management, asset tracking, and software image and voice systems management services delivered from the Unisys Global Services Center in Shanghai.
The contract expands the existing relationship between Unisys and Starbucks in China. Unisys has provided end-user support services, including service desk and nationwide infrastructure support services, to Starbucks retail stores, support centers and manufacturing facilities in China since 2007.
The new deal enables Starbucks to simplify its IT management by working with one vendor for both service desk and data center support.
“As we expand our presence in China, it is important for us to continue to prove a high level of customer service and manage our brand in a way that makes it relevant to a wide variety of Chinese consumers. By outsourcing IT infrastructure management to Unisys — first for service desk and infrastructure support services and now for data center services — we are able to better focus our resources on our core business and growth plans,” said Bill Lum, IT director, Starbucks China.
Unisys will continue to draw on its global experience working with Starbucks — including proven global systems, processes and standards — to simplify and standardize IT management to support Starbucks China. The Unisys data center services delivery model is aligned to the internationally recognized Information Technology Infrastructure Library (ITIL) set of practices and policies for IT service management, which are designed to improve both service delivery efficiency and quality.
Scott Whyman, vice president, Unisys Asia, said: “Our global relationship and use of the ITIL framework translate into many benefits for the Starbucks China operations. For example, we will share an international knowledge management system so that when Starbucks rolls out new global business software systems in China, the data center service desk will have access to the support files previously used in other markets. Working with Unisys for both service desk and data center support will help minimize IT management costs and improve IT operational efficiency while Starbucks’ business in China evolves.”
Unisys received a five-year global contract in 2006 for a range of data center support, network and server monitoring, and security services to support Starbucks’ expansion into international markets.
About Starbucks About Unisys Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 24,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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